Privacy Policy

1. Introduction & Scope

Nanosys ("Nanosys", "we", "us", or "our") provides strategic marketing & revenue consulting, custom software development, and proprietary automation tools—specifically the Nanosys Automation Suite (WhatsApp, Meta workflows, and CRM synchronization) and Nanosys AI Calling Agent (voice AI automated qualification).

This Privacy Policy explains how we collect, store, process, and safeguard information when you visit our website (nanosys.in), request a business audit, use our consulting services, or deploy our automated software tools. We are committed to transparency and adhere to the Digital Personal Data Protection (DPDP) Act of India and recognized international data protection benchmarks.

2. Information We Collect

We collect information only to the extent necessary to evaluate business systems, deliver growth blueprints, configure custom integrations, and provide technical services.

A. Personal Contact Information

When you submit an inquiry, book a meeting, or contact our team, we collect:

• Full name, official designation, and role in your organization.
• Direct WhatsApp and telephone numbers.
• Business or corporate email address.

B. Business & Operational Metrics

To deliver relevant consulting recommendations and growth architecture, we collect business-level context provided voluntarily by you:

• Business/brand name, city/state, and industry sector (Healthcare, Coaching, Retail, Real Estate, Automotive, Hospitality, etc.).
• Approximate monthly revenue scale, team size, and monthly inbound lead/inquiry volume.
• Current operational bottlenecks, tech stack challenges, or growth objectives.

C. Technical & Device Data

When interacting with our website, our servers automatically log standard technical data including your IP address, browser type, operating system, referring URL, time spent on pages, and anonymized interaction telemetry.

3. How We Use Your Information

Your data is used strictly for legitimate business consulting and engineering operations:

• Strategy & Architecture: Analyzing your inquiry flows to build tailored growth roadmaps, CRM pipelines, and conversion blueprints.
• Service Delivery: Setting up WhatsApp Cloud API templates, chatbot flows, and AI voice telecalling scripts for your business.
• Direct Communication: Sending audit reports, appointment confirmations, support updates, and follow-ups requested by you.
• Service Reliability & Security: Monitoring infrastructure health, preventing malicious traffic, and ensuring telecom/API compliance.

4. Business Data Ownership & Confidentiality

We work with founders, directors, and commercial enterprises whose proprietary data is their most valuable asset. Our stance on ownership is unequivocal:

• 100% Client Ownership: All customer lists, patient records, student inquiries, lead records, and proprietary metrics uploaded to or processed through your Nanosys instances belong exclusively to you.
• Strict Non-Disclosure: We treat all non-public commercial information disclosed during consulting engagements (margins, revenue figures, internal scripts) as strictly confidential.
• No Model Training on Private Data: Your business records and customer conversations are never used to train public machine learning models or shared with competing brands.

5. WhatsApp & Voice AI Compliance

When utilizing our Automation Suite or AI Voice Calling Agent, specific communication policies apply:

A. WhatsApp Automation

We deploy business communication through Meta-approved WhatsApp Cloud APIs and official Business Solution Providers (BSPs). All outbound automated templates adhere to WhatsApp Commerce and Business Messaging policies. Clients must ensure that recipients have provided appropriate consent/opt-in to receive WhatsApp updates.

B. AI Voice Calling Agent

Our voice calling infrastructure is engineered for rapid inbound response (calling back leads who requested information). Calls are conducted over secure telecom carrier routes in compliance with applicable Do-Not-Disturb (DND) norms and local telecommunication regulations. Call recordings and transcripts generated during deployments are encrypted and accessible only by authorized administrators of your account.

6. Third-Party Infrastructure & Processors

To run high-availability services, we partner with industry-leading infrastructure providers under strict data processing covenants:

• Cloud Hosting & Compute: Amazon Web Services (AWS) and Cloudflare for resilient edge delivery, DDoS prevention, and secure hosting.
• Messaging & Telephony: Meta Platforms (WhatsApp Business API) and certified telecom carriers for voice routing.
• Analytics & Logging: Privacy-focused, anonymized performance monitoring without cross-site tracker sharing.

7. Data Security & Retention

We employ enterprise-grade administrative, technical, and physical security measures:

• Encryption: Data transmitted over our websites and APIs is secured using Transport Layer Security (TLS 1.3). Data stored at rest is encrypted using AES-256 standard protocols.
• Access Controls: Access to production databases and client configurations is restricted strictly to authorized engineers on a least-privilege, need-to-know basis.
• Data Retention: We retain consultation inquiries only for as long as required to maintain our business relationship, provide customer support, and satisfy statutory tax or legal obligations. When data is no longer needed, it is permanently deleted or anonymized.

8. Your Rights & Choices

Under India's Digital Personal Data Protection (DPDP) Act and general privacy standards, you hold the following rights regarding your personal information:

• Right to Access & Summary: You may request a copy of the personal data we hold about you.
• Right to Correction & Updation: You can ask us to correct inaccurate or outdated business and personal records.
• Right to Erasure: You may request the deletion of your personal information from our active systems, subject to statutory retention mandates.
• Opt-Out from Communications: You may opt out of automated WhatsApp messages or marketing emails at any time by replying "STOP" or notifying us at hello@nanosys.in.

9. Grievance Officer & Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our designated Data Grievance Officer: